Privacy Policy

1. Introduction

Ontario Home Improvement Support (“OHIS”, “we”, “us” or “our”) is an independent private service that helps Ontario homeowners explore options for improving the comfort, efficiency and performance of their homes. This Privacy Policy explains how we handle information in connection with our website and services.

By using this website, you agree to the practices described in this policy.

2. Information We Collect

We may collect information that you choose to provide to us, such as your name, email address, telephone number, property location and details about the home improvements you are considering.

We may also collect limited technical information automatically, such as your browser type, device type, general location derived from your IP address and the pages you view on this website.

3. How Information May Be Used

Information may be used to respond to enquiries, to help you understand relevant home improvement options, to connect you with independent home improvement providers where appropriate, to improve our website and content, and to comply with applicable legal obligations.

4. Cookies and Website Analytics

Our website may use cookies or similar technologies to keep the site functioning correctly and to understand how visitors use our pages. Most browsers allow you to refuse or delete cookies through their settings, though some parts of the website may not function as intended if you do.

5. Sharing Information With Service Providers

We may share information with service providers who support our operations, such as website hosting, communications and analytics providers. These providers are expected to use the information only to perform services on our behalf.

6. Home Improvement Provider Referrals

Where appropriate, and with your knowledge, we may share the information you provide with one or more independent third-party home improvement providers so that they can contact you to discuss your property and the options available.

Those providers are separate businesses. Once your information is shared with them, their own privacy practices apply to their use of that information. We encourage you to review the privacy policy of any provider you speak with.

7. Data Retention

We retain information for as long as reasonably necessary for the purposes described in this policy, or for as long as required by applicable law, after which it may be deleted or de-identified.

8. Data Security

We take reasonable steps to protect the information in our care. No method of transmission or storage over the internet can be guaranteed to be completely secure, and we cannot warrant absolute security of information you send to us.

9. Your Privacy Choices

You may ask us to access, correct or delete the personal information we hold about you, or ask us to stop contacting you. You may also unsubscribe from marketing communications at any time using the instructions included in those messages or by contacting us.

10. Third-Party Websites

Our website may link to websites operated by other organizations. We do not control those websites and are not responsible for their content or privacy practices.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date shown below.

12. Contact

If you have questions about this Privacy Policy or how your information is handled, please contact Ontario Home Improvement Support using the contact details provided on our website.